American Airlines CEO Robert Isom has publicly expressed frustration with Boeing, highlighting a five-year struggle with the aircraft manufacturer to receive quality aircraft on schedule.

Speaking at the J.P. Morgan Aviation, Transportation and Industrials Conference, Isom stated that the airline has been dealing with “a lot of challenges” related to Boeing’s deliveries. He emphasized the importance of “getting the aircraft in on time, in the right quality, and in the right configuration.”

This statement comes amidst ongoing issues with the Boeing 737 MAX, which was grounded for nearly two years following two fatal crashes. While the aircraft has since been recertified, production and delivery delays continue to plague the company.

American Airlines is one of the largest operators of the 737 MAX, with significant orders placed for the aircraft. The ongoing delays and quality concerns have undoubtedly impacted the airline’s operations and financial performance.

Isom’s public call for action reflects a growing sentiment within the industry. Airlines are demanding greater accountability from Boeing and expecting timely deliveries of reliable aircraft. This pressure is likely to intensify as the industry recovers from the pandemic and faces increasing demand for air travel.

Whether Boeing can meet these expectations remains to be seen. However, the CEO’s statement serves as a stark reminder of the crucial role quality and timely delivery play in maintaining trust and ensuring long-term success in the aviation industry.