Xbox users are experiencing difficulties accessing the Xbox Store and managing their subscriptions, with an outage impacting services since at least 6:57 PM ET. Microsoft has acknowledged the issue and is currently investigating the cause.

The outage is affecting both Xbox consoles and the Xbox website, preventing users from purchasing games, downloading content, or managing their Xbox Game Pass subscriptions.

While the exact cause of the outage is unknown, Microsoft has assured users that they are working to resolve the issue as quickly as possible.

“We are aware that some users are experiencing issues with the Xbox Store and subscriptions,” a Microsoft spokesperson stated. “We are investigating the issue and will provide an update as soon as possible.”

This outage comes at a time when Xbox users are eagerly anticipating the release of “Starfield”, Bethesda’s highly anticipated space exploration RPG, which is set to launch on September 6th.

For users encountering the issue, patience is key. Microsoft has urged users to keep an eye on their social media channels for updates.