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Home›Assistive Technology›Ring Doorbell Troubleshooting Tips

Ring Doorbell Troubleshooting Tips

By Matthew Lynch
June 10, 2023
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Are you experiencing troubles with your Ring Doorbell? Here are some troubleshooting tips that might help you fix your issues.

1. Low Battery Life: If your Ring Doorbell battery is low or not charging properly, try removing the device from its mounting bracket and reinserting it. You can also try rebooting your doorbell by pressing and holding the setup button for about 20 seconds. If this does not work, consider replacing the battery or contact Ring customer support.

2. Poor Wi-Fi Connection: If your Ring Doorbell is not connecting to Wi-Fi or is experiencing a weak signal, try moving your router closer to the doorbell or using a Wi-Fi extender. You can also try rebooting your router and doorbell or resetting your Wi-Fi network settings. If the issue persists, you may need to contact your internet service provider or Ring customer support.

3. Motion Detection Not Working: If your Ring Doorbell is not detecting motion or only picks up motion sporadically, adjust the motion sensitivity settings in the Ring app or make sure the device is mounted at the right height and angle. You can also clean the device’s lens to improve its ability to detect motion. If the problem persists, consider resetting your doorbell or contacting Ring customer support.

4. No Audio or Video: If your Ring Doorbell is not transmitting audio or video, make sure that your phone’s volume is turned up and the Ring app is allowed to access your microphone and camera. You can also check if the doorbell’s lens is dirty or obstructed. If the issue remains, reboot your phone, doorbell, and router, or contact Ring customer support.

5. False Notifications: If your Ring Doorbell is sending false notifications or alerts, adjust the motion sensitivity settings or exclude specific zones in the motion-detection area. You can also enable “People Only Mode,” which filters out non-human movement. If the problem persists, you can try lowering the sensitivity or contacting Ring customer support.

Overall, troubleshooting a Ring Doorbell requires patience and persistence. By following these tips and consulting the Ring website or customer support, you can fix most issues and enjoy the benefits of a fully functional doorbell.  

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