What is Hosted CRM?
As businesses grow, they need to manage customer information more effectively to stay competitive in their respective industries. Customer Relationship Management (CRM) software tracks customer interactions, sales, and other relevant data that helps businesses keep customer relationships healthy and productive.
Hosted CRM refers to the deployment of CRM software on a remote server, where it can be accessed by users via the internet. The software is maintained and updated by the hosting provider, eliminating the need for the business to manage and maintain the server software.
Businesses that opt for hosted CRM systems gain several advantages:
1. Lower upfront costs
One of the most significant benefits of hosted CRM systems is the lower upfront costs compared to on-premises software deployments. With hosted CRM, businesses don’t have to buy, install, and maintain hardware and software infrastructure, and that sale and used for maintenance and administration purposes.
Hosted CRM systems make scaling easier for businesses. With on-premises CRM, businesses may need to buy new hardware and software licenses to add more users, while for hosted CRM, businesses can easily add more users by purchasing more user licenses.
Hosted CRM software can be accessed from anywhere with internet access. This makes it more convenient for field reps or salespeople who need access to customer information on-the-go. As long as they have a device with an internet connection, they can access the CRM software.
4. Better security
Hosted CRM providers are better equipped to deal with data security than many businesses. They have the resources and expertise to implement high-security measures that effectively protect customer data from unauthorized access or cyber-attacks.
In the end, hosted CRM is an advantageous investment for business owners that want to focus on their business processes and growth. The system provides businesses with a centralized repository of customer data, enabling them to be proactive in resolving customer problems and improving customer satisfaction. This can benefit the business by increasing sales, market share, and profitability. With hosted CRM, businesses have a tool that can help them retain customers, acquire new ones, and grow their business.