Microsoft Teams is a popular collaboration and communication tool used by individuals and teams in different organizations. However, like any other software, it can sometimes create some issues. One of such problems is Microsoft Teams crashing on Windows 11 and 10. This problem can be frustrating, especially when you are trying to run a team meeting or share important information with your colleagues. Fortunately, there are various ways to fix Microsoft Teams crashing on Windows 11 and 10. In this article, we will discuss some of the proven techniques to resolve this issue.

Use Task Manager to End Teams Process

The first thing to do when Microsoft Teams crashes on Windows 11 and 10 is to end the Teams process. You can achieve this by using the Task Manager. Task Manager is a tool built into Windows that shows you the applications and processes running on your computer.

To end the Teams process, press Ctrl+Alt+Delete, then choose Task Manager. Select the ‘Processes’ tab, then find and select Microsoft Teams from the list of running processes. Click on the ‘End task’ button to terminate the Teams process.

Clear Teams Cache

Another way to fix Microsoft Teams from crashing on Windows 11 and 10 is to clear the cache. Teams caches data and files to speed up future access. However, over time, the cache can become corrupted, leading to Teams crashing issues.

To clear Teams cache, close Microsoft Teams, then find the Teams app shortcut on your desktop or search for it using the Windows search bar. Right-click the app, then select ‘File location.’ A folder will open, displaying Teams files. Locate the following folders and delete their contents:

• C:\Users\\AppData\Roaming\Microsoft\Teams\Blob_storage
• C:\Users\\AppData\Roaming\Microsoft\Teams\Cache
• C:\Users\\AppData\Roaming\Microsoft\Teams\databases
• C:\Users\\AppData\Roaming\Microsoft\Teams\GPUCache

Note: Replace with the name of your user account.

Once you have deleted the contents of these folders, restart Microsoft Teams and check if the problem is resolved.

Update Microsoft Teams App

Software updates are designed to fix bugs and issues with software applications. Therefore, updating Microsoft Teams app may help fix the crashing issue. To update the Teams app, open Microsoft Teams, select your profile picture in the top-right corner of the screen, then click ‘Check for updates.’ If there is an available update, click ‘Update’ to install it.

Reinstall Microsoft Teams App

If none of the above solutions solved the crashing issues of Microsoft Teams, you can try reinstalling the Teams app. This may help remove any corrupted files or settings that might be causing the problem.

To reinstall Microsoft Teams app, open the Control Panel, click ‘Programs’ and select ‘Uninstall a program.’ Find and select Microsoft Teams from the list of installed programs, then click ‘Uninstall.’ Follow the on-screen prompts to complete the uninstallation process.

Next, go to the Microsoft Teams website and download the latest version of the app. Once downloaded, install the app, and then restart your computer before opening Microsoft Teams.