This is a cloud-based learning solution designed to support continuous, social, mobile, and blended learning. This system helps put learning into the core of the business; it makes mobile-first learning solutions accessible to all retail colleagues, with recent expansion to customer operations and field engineers.

Website: https://fuse.fuseuniversal.com/users/sign_in

What Users Love About the App

“Fuse have a really great content development team who are a delight to work with.”

Another great feature is the Universal Analytics reporting and dashboards, this provide greater insight in to how people are consuming and learning across the org.”

“They were all really helpful, supportive and patient as we learnt how to use the system. They went above and beyond to help us and were really good fun too.”

“Really like the fact that I can login at any time of the day, from any device and learn in short, concise and well put together learning programs; as well as socially using informal learning.”

“The platform is highly customizable, according to your business needs.”

What Users Dislike About the App

“It’s hard to measure the return on investment when it comes to learning, but with Fuse, we can analyse everything which is being done in the system.”

“Average product made hopeless by instability issues and non-existent support.”

“We had so many issues with this failing to properly register completions and it caused huge problems for us. What’s worse was the terrible level of support given by Fuse.”

“The downside to so much customizability is that you need to have at least basic HTML/CSS skills to really get it looking how you want it to, and it can take a fair chunk of time to get everything looking and working.”

“The user experience is horrible, slow and the app is super buggy. Search is one of the worst implementations I seen, that is top one complaint from all our users.”