Product Review of ASAP Registration + Management Software
This web-based after-school program management software allows you to simplify enrollment, automate billing, track attendance, and manage calendars. The parent portal provides family accounts and full mobile access; various plans are customized to different user needs.
What Users Love About the App
“My company uses ASAP in order to manage swim lesson registration across multiple locations throughout the Greater Houston area. Through some custom programming, the staff at ASA were able to tweak their software to streamline participants into the registration for only their pool, and keep all other locations hidden, to eliminate confusion. The support staff at ASA are very fast to respond and are tireless in their efforts to solve any problems that occur. So far, those problems have been the result of user errors, which the team has helped fix as needed. With a web-based registration system, I have complete access from any location I am at so I can constantly make updates and changes to any registrations on the spot. The program features for ASAP are detailed and can give you as much information as you need in a variety of packages.”
“We have had a good experience with our ASAP Software and ASA company support. ASAP is very simple to use, yet provides for most of our wants and needs at the same time. It has been an affordable solution to our online class registration needs. Support is very responsive and always a pleasure to work with. The pricing structure was a big influencer in our decision to go with ASAP.”
“So far I really like the multiple options that ASAP allows in classes and the private lessons module. I like each student having an account to invoice, which was a feature we were lacking in our old software.”
“Though switching to ASAP had a bit of a learning curve, it has been amazingly helpful overall. I love that we can track credits, attendance, class completions and more, all from one spot. We run transaction & invoice reports weekly to keep up on our metrics. Instructors or admin staff can leave notes in a student’s account so we know why something was done outside normal policy/why someone didn’t complete a class/etc. Love ASAP!”
“My community arts school on a college campus had, until 2016, been conducting registration with carbon copy forms and had all billing and accounting done through the college business office. ASAP changed the way we do everything and, I firmly believe, has given our program what it needs to thrive in the technological age and to become the best it’s ever been. The support team has been amazing with effective training to equip our administrators and staff, prompt and thorough responses to any question, and quick resolutions to any issues we’ve encountered along the way. I’ve never seen our customers happier with their registration experience; from the mass data import of all existing customer info to the ease of online enrollment and payment to the automated reminders, we are now able to offer families in our program the best experience possible. Our faculty and staff are also thrilled by the ease of taking attendance and accessing enrollment info in real–time. I have been amazed by how perfectly the ASAP software fits the needs of our program and has enabled me to take ownership of functions once held by several offices across our campus.”
What Users Dislike About the App
“While I really love using ASAP for my registration needs, it does have some limitations right now. The software is constantly being updated and improved though, so I don’t expect these limitations to stick around for long. A drawback is that while you can send emails through ASAP to your program participants, staff, etc., it uses a web-based email that doesn’t store the sent messages. I would like to see an interface that ties into the email system set up on the user’s computer, such as Outlook or Thunderbird, which would allow the email sender to store the messages for reference purposes. Lastly, the only other drawback I’ve come across is that the system is not fully functional on a BlackBerry or other smart phones. You can get fairly detailed, but cannot get down into the class detail to view individual participants.”
“The front end of ASAP (what the client/customer sees) is really terrible. We used it for 6 years before switching. There are almost no customization or filtering options so that clients can more easily find the events/classes/products they’re looking for. When we called our account rep about this, we were told that advanced filtering and display options would not be coming. We switched to a different service that is cheaper and has an amazing front-end user interface. We were also told that any additional reports we wanted to build would cost a lot of money, so we’ve been stuck with the default reports. Our new software has custom report building built in.”
“We have had some occasional problems with errors in the middle of operations, both in house and for our online clients as well. We also had some problems with our site wrap not following through all navigation instances. Browser compatibility through all browser types has also been a minor issue.”
“There is literally nothing I like about this system. It has actually increased my work load and decreased my productivity because I spend so much time troubleshooting. The worst tech support/customer care I’ve ever used. They make Time Warner look good.”
“This system does not work. It glitches every single time I try to run a report. You cannot export information in any readable manner without endlessly clicking and rearranging. A complete waste of time and money. I’ve emailed support 40 times in a single year and every single time was met with “We’re not seeing that on our end.” As if that was somehow going to solve the problem.”
