Product Review of ACTIVE Educate

ACTIVE Educate provides a complete, web-based registration and management solution for all types and sizes of classes and schools. Subjects covered include language, music, dance, art, vocational schools, and childcare centers. All the data is securely stored in the cloud; the app provides useful reports that give parents valuable insights into the progress of their kids.
Website: http://www.activeeducate.com/
What Users Love About the App
“The ACTIVE Educate software was so user-friendly. I was able to add sessions to our summer camp enrollment with ease, check on the status of campers, and have the registration fee transferred to our account automatically.”
“ACTIVE software is very easy to use, the platform is user friendly and the customer interface is clean.”
“We enjoy the ability to email our contacts all from one site. The email features come in handy when trying to view who is opening and clicking the links.”
“I like that I can compare year to year easily. I can set up new seasons and sessions, make changes, and copy old ones with ease.”
“We have used ACTIVE software for many years and are very pleased with the performance, functionality, support and ease of use.”
“I like that I can set it up myself. I have had such a great time being able to set it up and make changes on my own.”
What Users Dislike About the App
“Parents often complain that they were offered to get the membership. However, our parents just use this program to register their child for the afterschool program.”
“ACTIVE pricing is quite expensive. The per-registration pricing is significantly higher than the per-season pricing models offered by camp registration system competitors.”
“Their Virtual IT department is lacking. We had issues in the past that they could not solve. Communicating with them was a hassle and ineffective.”
“There are add-ons for ACTIVE insurance and other things. It upsets many of my parents because they are under the impression that I added it onto the order unfairly. I don’t like when I call customer service and I have to repeat who I am and where I’m from about 4 times. I’m upset that attendance has been down and I receive emails to use the app.”
“It is complex and there is a learning curve. There are, at times, unexplained and/or unexplainable glitches at the user end. This is an effect, I think, of the size and complexity of the software and the general unpredictability of web-based performance.”